Chicken Risotto

New Zealand Delivery

Shipping Options

Shipping options are shown at checkout and will vary depending on the delivery address. All orders come in special chilled bags with your frozen meals and you will receive tracking info, which will automatically be emailed to you once the package is ready to ship. Please check your spam folders if you haven't received tracking information.

We ship the following day after your order is made. We ship Monday-Thursday. Any order made on a Friday will be sent the following Monday. We are unable to deliver on Saturday and Sunday.

Rates

North Island Standard Shipping - $14.99 NZD
South Island Standard Shipping - $29.99 NZD

Please allow up to two (2) working days for your order to arrive within New Zealand before contacting us about a late delivery. We use NZ Couriers and the tracking details will be emailed to you as soon as they become available. Due to Covid-19 there have been some courier delays that are out of our control. Our meals are shipped frozen and so should come overnight.

International Delivery

We currently only ship within New Zealand.

Payment Options

On checkout you can either opt to pay by credit card (Visa, Mastercard or American Express), Google Pay, Apple Pay, Shop Pay & Union Pay.

Transactions are processed immediately and in most cases your order will be shipped the next working day. We do not deliver weekends sorry.

If you do need to contact us about an order please do so here.

You can also check your order by logging in.

Contact Details

Meal Box Limited
Business Hours: Monday to Friday: 9am-4pm
Email: info@mealbox.co.nz
Ph: 0800 002 918

Please check out the questions and answers below. You can also reach out to our customer service team here. We also offer chat below, or you can email us directly at: info@mealbox.co.nz

WHERE DO I FIND THE INGREDIENTS OF YOUR MEALS?

Please check the Our Full Menu Collection and select the meal you want to learn more about. Each meal has a description, ingredients list, nutritional and allergens info.

HOW IS MEAL BOX DELIVERED?

Our Meal Box Plans are delivered in a reusable cardboard box, packed with biodegradable Woolcool to keep the contents chilled (and plenty of care!). If you're interested in our recycling efforts, you can read more on our blog. We work closely with New Zealand Post and offer a premium nationwide delivery to individual addresses, or in bulk to one address.

WHAT HAPPENS IF I'M NOT HOME WHEN MY MEAL BOX DELIVERY ARRIVES?

All orders will be left in a safe cool place between the hours of 10am and 5pm. If you have any special delivery instructions please let us know in the notes section at checkout.

WHAT IS THE BEST WAY TO PREPARE MY MEAL BOX MEALS FOR EATING?

You’ll find cooking and reheating instructions on the packaging of all our meals. All of our meals are already cooked and simply require being reheated – either from frozen or once defrosted – and this can be done either in the microwave or oven. Depending on the strength of your microwave, it may take between 2–5 minutes to reheat a meal. Please note that your billing address must match the address on your credit card statement.

HOW IS MY MEAL BOX MADE AND WHAT INGREDIENTS DO YOU USE?

Every Meal Box is made in a commercial kitchen with highest food standards and only using fresh and locally sourced ingredients. You will find a list of every meals specific ingredients on their product page on our website and each individual meal box.

HOW LONG WILL MY MEAL BOX STAY FRESH?

Keep your meals in the freezer and can be stored to the best before date on the packaging. Once thawed meals will need to be eaten within 4 days.

HOW MUCH IS SHIPPING?

We deliver NZ Nationwide, including rural addresses. We do not ship internationally sorry. We offer 2 flat shipping rates of:

• North Island: $14.99 per delivery
• South Island: $29.99 per delivery

You are welcome to order more meals at once to save on shipping costs.

WHAT PAYMENT OPTIONS DO YOU OFFER?

Our Shopify payment options are: Visa, Mastercard, American Express, Union Pay, Shop Pay, Apple Pay & Google Pay.

HOW DOES A MEAL BOX PLAN WORK?

1. Choose your Meal Box Plan that suits your dietary requirements from 1 of our 4 options: Full Range, Calorie Conscious, Keto or Protein Plus.

2. Now for the fun part: Choose your meals from up to 35 delicious menu options. You can pick single selections to try a range of our gourmet, chef prepared meals, or if you'd like more than 1 of any meal (we all have favourites), simply change the quantity next to that menu option. (Minimum: 5 meals | Max: 25 Meals per week.)

3. Choose if it's a one-time purchase or a recurring order to save 10%.

4. Add your created Meal Box to your cart, checkout, pay and then leave the rest to us. We will carefully prepare, cook and send your personalised Meal Box via courier the next available work day. (Our couriers do not do pickups on the weekends sorry.)

5. Your delivery will arrive chilled and ready to put your meals in the freezer and heat, eat and enjoy when it suits you!

Payments are processed before each delivery is dispatched. Remember that you can always make changes to your upcoming order each week or skip a week if needed.